Payment
We accept PayPal, Mastercard, Visa, American Express, and Discover cards and are a PayPal verified business.
Shipping
We use USPS to ship our products. Our shipping page is configured to use the USPS shipping calculator to determine shipping costs. All packaging and handling costs are built into the prices as shown for our products. All orders are processed and shipped within 1-3 business days upon confirmation of payment (except for Sundays).
International Shipments
We welcome orders from our friends around the world, however, please note that we must abide by international shipping restrictions set by each country and there may be additional shipping charges added to your order. If you are considering an international order, please email us at service@southerntierspecialties.com for additional shipping charges and more information.
Privacy
Our privacy policy is exactly what we expect when we are customers - we place an extremely high value on our privacy and we will respect yours! Under no circumstances will we share any of your contact information with other businesses. We are not in the business to sell names, addresses, or emails; we are in the business to sell our products. Your contact information or email addresses are used soley for the purposes of fulfilling the orders you place with us. We give you our 100% guarantee that your contact information, including your email address, mailing address, or billing information, will never be sold or provided to another company…PERIOD!
Satisfaction
Our satisfaction policy is simple; if for any reason you are not 100% completely satisfied, then please send an email to service@southerntierspecialties.com and we will make things right. This could include shipment of a replacement product at no charge (including Southern Tier Specialties paying the shipping costs) or a full refund of your purchase (excluding shipping costs).
Customer Service
If you ever have any questions, please send us an email at service@southerntierspecialties.com. We check this email on a daily basis and will respond to all questions. We will strive to convince you that customer service is our #1 priority. As our past customers have already discovered, we will earn your business by taking the extra steps and personal care that is necessary to create a shopping experience above and beyond your expectations!
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